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HotelRunner   Reviews   121

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3.6

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Öznur Yağcı Jun 26, 2025

Many thanks to Ms. Bensu for her support during the sales process, to Mr. Mehmet Ali for his help during the setup and training phase, and of course, to the support team who answered all my questions See more

Company replied

Gokben Peduk Jun 1, 2023

The CM made our lives easier with global and local channels and brought business through Google Hotel Price ads. They just need to develop dashboard reports to be more effective to analyze OTA channel See more

VIKSA Jun 9, 2024

DON'T put your credit card info!!! I applied for the free trial they offer. The site was terrible from start to finish. It didn't recognize reservations, It mixed up my calendars. User interface See more

AT Ataol Troya Otel Feb 1, 2021

We have been using Hotelrunner for 3 years. It offered us the opportunity to work with many agencies. We can make all price and quota updates in a short time. We find Hotelrunner as effective as hirin See more

Company replied

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Company details

Hotel Travel Agency

Written by the company

HotelRunner underpins the world’s hospitality industry with its SaaS-enabled unified sales, operations, and distribution management platform, AI-driven solutions, and worldwide market network. HotelRunner offers a wide spectrum of products and services targeting all types of properties, whether resort hotels to independent properties and vacation rentals. H otelRunner's B2B network allows its partners to find, connect, and transact with each other online at scale, processing more than 35 million transactions daily between properties, travel agencies, travelers, and payment gateways. See more

Contact info

United States

info@hotelrunner.com hotelrunner.com

3.6

Average

121 reviews

5-star 4-star 3-star 2-star 1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Öznur Yağcı TR • 1 review Jun 26, 2025

Choosing the Hotelrunner management is definitely the right decision…

Many thanks to Ms. Bensu for her support during the sales process, to Mr. Mehmet Ali for his help during the setup and training phase, and of course, to the support team who answered all my questions.
I wish you continued success with your quick responses and solution-oriented team.

Date of experience : June 26, 2025

Reply from HotelRunner

Jul 2, 2025

Hi there,

Thank you so much for your kind words and continued trust in HotelRunner! We are happy to hear that our team has made such a positive impact on your experience. Thanks again for your continued support!

Regards,
HotelRunner Team

Advertisement Treetop Bungalows KH • 1 review Mar 27, 2025

Avoid Hotel Runner – A Costly Mistake with Terrible Support

Avoid Hotel Runner – A Costly Mistake with Terrible Support

I regret ever signing up with Hotel Runner. While I understood that onboarding my hotel onto such a large platform would take some time, I did not expect their default settings to completely cripple my business. Upon setup, they automatically set my minimum night stay to 999 nights, which meant my hotel was effectively blocked from receiving any bookings across all connected platforms for an entire month before I realized the issue.

Their customer support is painfully slow and unhelpful. When I reached out to fix this issue, they either took forever to respond or sent me links that had nothing to do with my problem. One of the reasons I joined was the promise of a functional website, but what I got was laughable at best—hardly usable and far from the professional solution they advertise.

To make matters worse, now that I want to leave, they are demanding two months’ worth of payments just to remove my hotel from their system, this is part of the terms but I feel I didn't get the service they promised either. If I refuse, they claim they will continue taking a percentage of all future bookings, which is outrageous.

Hotel Runner has been an expensive, frustrating mistake. If you value your business, stay far away.

Date of experience : March 27, 2025

Reply from HotelRunner

Apr 4, 2025

Hi there,
We’re sorry to hear about your experience and appreciate your feedback. We attempted to reach out via email and offered a meeting to discuss your concerns, but we didn’t receive a response. We’ll reach out again to arrange a discussion and find a resolution. Your satisfaction is our priority.
Regards,
HotelRunner Team

AP A Porter GB • 10 reviews Mar 18, 2025

Absolutely horrendous experience with Hotel Runner

I tried the 3 month trial via my Wix website, all seemed ok, a message was sent from HR giving a figure in dollars for subscription, i enquired about the price in pounds and for a copy of the terms and conditions, they stated they couldnt tell me and to enquire with Wix, it wasnt clear how to do that and being busy i left it .HR then pressed the 'Destroy' button, at least that is how it felt . my website calender was linked to my AirBnB account, they changed so many settings and i only found out bit by bit, once i realised i had problems i had a random look at dates on the AirBnB calendar and found various minimum night settings, instead of the one night i had set up, they went from 7 nights, 22 night, to various figures and 365 nights and this clinched it that it was vindictive when i saw 999 minimum nights! they lost me a lot of money and caused so much stress, but i was shocked at the damage they caused

Date of experience : March 25, 2024

Catalina Jaramillo IE • 2 reviews Mar 3, 2025

Don't use this company is a rob and…

Don't use this company is a rob and scam. They rob me of one hundred euros and they damage all the settings of my platform. I have double bookings.

Date of experience : March 02, 2025

Reply from HotelRunner

Mar 5, 2025

Hi there,
We are sorry for the experience you’ve had. Our teams have already been in contact with you regarding this matter.
Wishing you a nice day.
Regards

Umut Türkyılmaz TR • 1 review Aug 21, 2024

Since I use Hotelrunner

Since I use Hotelrunner, it becomes easier for me to track hotel sales reservations. Thank you.

Best Regards,
Umut Türkyılmaz

Date of experience : August 21, 2024

Reply from HotelRunner

Aug 22, 2024

Hi Umut,
Thank you for the great feedback. We are glad to hear that HotelRunner has helped you with your operations.

Regards,
HotelRunner Team

Advertisement AU Ahmet Uysal TR • 1 review Aug 21, 2024

Time

The most important issue in business partnership is integration. It is highly integrated with all online agency channels, prices and descriptions. It provides a seamless flow.

Date of experience : August 21, 2024

Reply from HotelRunner

Aug 22, 2024

Hi Ahmet,
Thank you for your feedback, we are very happy to hear that your flow is going easier and your operations are right on track.

Regards,
HotelRunner Team

YU Yusuf TR • 1 review Aug 9, 2024

Hotelrunner's software interface is…very simple and very easy to use.

Hotelrunner's software interface is great, it is very simple to use and I can access all the data I want. Whenever there is a problem, someone from the team solves my problem quickly. Even outside working hours, Özgür bey is always helpful, I would like to thank him also. I highly recommend Hotelrunner to everyone around me because it really makes my job so much easier.

Date of experience : January 01, 2024

Reply from HotelRunner

Updated Aug 13, 2024

Hi Yusuf,

Thank you for this great review, we are delighted to hear that HotelRunner was able to help your property. Our team works very hard to provide you with an easy-to-use platform with a seamless interface. If you need any further assistance or have any more feedback, please don’t hesitate to reach out. Thank you again for your kind words!

Regards,
HotelRunner Team

GH Gönlüferah Hotel TR • 1 review Aug 9, 2024

Whole the process was truly easy and…

Whole the process was truly easy and fast. After using their products, we started receiving more bookings and publish our hotel in many new travel agencies as well. Thanks to the team's efforts and experties, everything went well.

Date of experience : June 20, 2024

Reply from HotelRunner

Aug 13, 2024

Hi,

We’re thrilled to hear that HotelRunner has helped boost your bookings! If you have any more feedback or need further assistance, please don’t hesitate to get in touch. Thanks again for your support!

Regards,
HotelRunner Team

EA Ertem Apart TR • 1 review Aug 9, 2024

Customer support is quick and friendly

Customer support is quick and friendly. It's possible to reach via chat, phone or e-mail. I work with them since 4 years i guess and it's a fruitful experiece to me.

Date of experience : August 09, 2024

Reply from HotelRunner

Aug 13, 2024

Hi,

Thank you for your positive feedback! It’s fantastic to know that your experience over the past four years has been very positive. If you ever need further assistance or have any additional feedback, please feel free to get in touch. Thanks again for your continued support!

Regards,
HotelRunner Team

Advertisement David Caskie VN • 1 review Jul 22, 2024

BEWARE… HotelRunner uses hidden costs, shady business tactics, and extortion to literally “Run” away with your money!

I looked at HotelRunner as a possible operations system for my hotel. I started out with the Basic Plan so I could examine the program, I then signed up for the HotelRunner Plus Plan which markets itself as a budget-friendly all-inclusive plan, which it said, and I quote “Property Management Systems (PMS) connectivity and payment methods integrations are included in your plan”. Which, I found out, after, I signed up for the monthly payment… They are not!

So what was I paying extra for with the HotelRunner Plus Plan? I still don’t know!

With this new knowledge in hand, I inquired into what the monthly plan for the PMS would be. At that point, I was told it was not a monthly plan but a yearly payment of close to a $1000 US upfront. I told the salesperson that I needed a monthly plan due to this new hotels budgetary constraints and if they didn’t provide that type of service then I would have to discontinue their system, at which point I told them I wanted to cancel my subscription! I was then locked out of my account!

I emailed them stating that I had still paid for a month, so why was I locked out… I didn’t hear anything back, which I took as a sign that my subscription had been canceled!

A month later I got a charge on my credit card… it was a subscription fee from HotelRunner. I emailed customer service and basically got accused of not canceling properly, to which I told them that it was they who locked me out of the system! They didn’t care! They did eventually let me back into the system so I could cancel the subscription ‘properly , but the system wont let me cancel because now they’ve added extra fees and commissions to the account! We are now in a circular argument where, despite my explanations, they insisted that I have to pay the extra fees and continuing subscription fees and won’t let me cancel the subscription until the are paid. And I refuse to be extorted for charges that wouldn’t have been there if they hadn't locked me out of the system in the first place! After a month of back and forth emails, they now seem to imply that they would refund the charges, but only if I continued as a customer! Again extortion tactics

It is an absolutely horrific way for a company to treat customers or potential customers! I think people should know just how deceitful and unprofessional this company has been! This is my third hotel, for which I have used other operations systems, HotelRunner looked like a good budget-friendly solution for our new hotel, however, I will not use any product, or service with this kind of unethical operational practice! You shouldn't either…

Date of experience : July 22, 2024

MEKAN APART OTEL TR • 1 review Jul 18, 2024

The app that makes life easier …

The app that makes life easier
I used to work with several agencies in my
hotel because I managed them individually, but since I met Hotelrunner, my number of agencies has increased and its management has become easier. Now I manage all my bookings from Hotelrunner dashboard. It is a great convenience to


manage my reservation details, room
quotas and prices from a single page. When I am outside the hotel, I can easily close my room for sale and process my new reservation in the system thanks to Hotelrunner mobile application. I can easily recommend it to everyone around me.

Date of experience : July 01, 2024

VIKSA MK • 1 review Jun 9, 2024

SCUMMY COMPANY.

DON'T put your credit card info!!!

I applied for the free trial they offer. The site was terrible from start to finish. It didn't recognize reservations, It mixed up my calendars. User interface way too complex, and I simply didn't want to continue using it.

THEY WON’T REMOVE MY CARD AND STOP CHARGING ME. They are asking for me to do some manual labor for them in order to remove it. 0/10 worst PMS, worst support. Don't get involved with this scummy company.

Date of experience : June 09, 2024

Blue Marlin Beach Hotel KE • 1 review Jun 9, 2024

Huge disappointment after 8 years successful partnership

We are working with Hotelrunner from January 2016.
Foe many years Hotelrunner was our excellent partner, any issue addressed was answered immediately.
Because of something that happened in the last couple of months, to work now with the Hotelrunner is a kind of nightmare.
1. The new security update is forcing us to log out and login endlessly. On one and the same device, the system is logging us forcefully, in the middle of an operation. This is happening like tens of times during the day. We addressed the issue, was advice to share our public IPs, we shared, nothing has changed.
2. Certain promotions, like GEO rates stopped working, they are not editable, new ones is not allowed to be created. We addressed the problem, no feedback.
3. The most recent, general issue is that when the potential guest is trying to book, the booking button shows first the best promo rate, but on the second step after the room has been chosen, is reverting to the rack rate. We are not able to find out why this is happening, we are not able to explain it to the clients and they prefer to book another property or to book trough another booking platform. That's the worst thing that can happen to a hotel - to lose clients. We addressed the problem. From the Hottelrunner - scaring silence.
We are truly sorry that after so many years, we can be eventually forced to change our connectivity partner.

Stanislava Velikova
General Manager
Blue Marlin Beach Hotel

Date of experience : June 09, 2024

Advertisement Muzaffer Uzun TR • 1 review Jun 23, 2023

Testimony of Pierre Loti Hotel in Istanbul regarding HotelRunner Review Center.

“We have been eagerly anticipating the launch of HotelRunner's AI-based Review Center and are thrilled to now have this innovative solution implemented to enhance our reputation management efforts.

As a hotel located in Istanbul's historic old city, we cater to a high volume of international guests and operate in an extremely competitive market. Our reputation is critical to sustaining our business, and the Review Center provides us with valuable time savings thanks to AI-generated replies to online reviews. The Google Translate integration allows us to understand guests from around the globe perfectly.

We could not be more satisfied with our partnership with HotelRunner. Their strategic alliances with other travel technology companies have been instrumental to our success. The HotelRunner Engineering Team continues to impress us with its ability to develop cutting-edge yet intuitive products.

The Review Center has exceeded our expectations in helping build meaningful connections with our guests through responsive and personalized interactions. This solution is a game-changer for reputation management in the hospitality industry. We are proud to be an early adopter of HotelRunner's innovative technology platforms that keep us positioned at the forefront of travel and guest experience.
We are extremely satisfied with the Review Center and our partnership with HotelRunner. They have proven themselves to be an invaluable strategic partner for our hotel. We look forward to continued innovation and mutual success for years to come.“

Date of experience : June 19, 2023

Etem Erol TR • 1 review Jun 2, 2023

THANKS HOTEL RUNNER

We have been working with Hotel Runner for about 4 (four) years. They have set up a good system. They also solve minor problems that may occur in an instant with a professional understanding. For now, we only work as a reservation provider. We know that the PMS system is excellent. In the future, we are considering making use of the PMS system. Thanks to Hotel Runner.

Date of experience : June 02, 2023

OP Oscar Pastor MX • 1 review Jun 1, 2023

Highly recommended, unbeatable value for money

Its system is very easy to use and intuitive. It has many useful features and lots of options to configure the system just the way you want it. Very good support service and very proactive and friendly staff. I especially like their channel manager and booking engine.

Date of experience : June 01, 2023

Reply from HotelRunner

Jun 2, 2023

Hi there,
Thank you for your glowing review and recommendation of HotelRunner.
We are delighted to hear our channel manager, booking engine and overall platform are serving you well and exceeding expectations. But our team is the true strength behind the technology - their proactivity and customer centric approach make the difference.
Please continue to provide any feedback that helps us keep enhancing your experience.
Regards,
HotelRunner Team

Gunes Hotel Merter TR • 1 review Jun 1, 2023

Excellent partnership for 8 years

Everything goes excellent, We are working with HotelRunner for 8 years.
The best thing for me is I can do everything by myself. There is excellent flexible options on rate plans, promotions, mapping section
When I couldn't solve some issues the support team is just there to help.

Date of experience : July 15, 2022

Reply from HotelRunner

Jun 2, 2023

Hi there,
What an honor to have your loyalty and partnership for the past 8 years - thank you for putting your trust in HotelRunner to power your business success and growth during that time. We strive to provide software that is both robust and intuitive enough for you to leverage independently when needed, along with support to guide you through any challenges.
Please continue to provide feedback on how we can keep enhancing your experience and meeting the demands of your business. We appreciate your loyalty, trust and business more than we can say. Here's to the next 8 years and beyond!
Regards,
HotelRunner Team

Advertisement Riad Meski MA • 2 reviews Jun 1, 2023

Not satisfied with Hotlerunner!

Not really happy and satisfied with Hotelrunner services:
- The application of Hotelrunner doesn't function on mobile!
- Many issues between agencies (platforms) connectivity and the channel manager like Mapping, availability, and calendar issues that cause Overbooking, etc
- The Monthly subscription cost every month different and high!
- customer service takes always a long time to solve problems, Sometimes we don't receive a response about our requests from the person in charge!

Date of experience : June 01, 2023

YA Yaşar TR • 1 review Jun 1, 2023

hotel runner is a very good solution…

hotel runner is a very good solution partner. I recommend it especially for those who work with many tourism companies. You can manage all availability and price entries from a single platform.

Date of experience : June 01, 2023

Reply from HotelRunner

Jun 2, 2023

Hi there,
Thank you for taking the time to review HotelRunner and recommending us. Optimizing workflows and connectivity across companies is our specialty. Your glowing review reinforces our vision of smart software that liberates hospitality professionals to focus on relationships, not repetitive tasks.
Regards,
HotelRunner Team

ilker karadag TR • 1 review Jun 1, 2023

Hotelrunner is one of the best user…

Hotelrunner is one of the best user friendly channel manager. We are very happy to work with you.

Ilker Karadag
General Manager
Midtown Hotel Istanbul

Date of experience : June 01, 2023

Reply from HotelRunner

Jun 2, 2023

Hi there,
We are delighted you find HotelRunner one of the most user-friendly channel managers to work with. Our goal is providing partners like yourself the optimal balance of powerful automation and simplicity.
Reviews highlighting our emphasis on an effortless user experience mean a great deal, as ease of use combined with advanced functionality are the hallmarks of our brand.
Regards,
HotelRunner Team

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Posted by Jack Read more Comments (15) 2025.07.21 17:58